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Practical information
Audioguides, toilets, Wifi… The Palace of Versailles provides you with many free services.
The cloakroom service is also temporarily suspended. However, automatic deposits are available to leave your personal items and luggage that do not exceed the limited format ( 46 x 43 x 26 cm). Pushchairs are accepted in the museum.
Practical information
Audioguides, toilets, Wifi… The Palace of Versailles provides you with many free services.
The cloakroom service is also temporarily suspended.
Practical information
There are no points of practical interests in this floor (audioguides, cloakrooms, toilets, Wifi… ). Go downstairs to find these services.
Practical information
State Apartments detailed leaflets are at your disposal in several languages at the self-service kiosks.
Toilets-Pavillon Gabriel
These toilets are not accessible to the disabled.
Entrance A - Entrance For Individual Visitors
Due to the anti-terrorist security plan, visitors with large baggage items are not admitted on the domain (exceeding 55x35x20 cm).
This entrance provides access to all unaccompanied routes including temporary exhibitions.
To enter the Palace, you must have a ticket with a reserved time slot. Buy your ticket online. Due to the high number of visitors, admission to the palace can only be guaranteed through online booking.
If you are eligible for free admission, you must have booked a free time slot on the online ticketing service.
Entrance B - Group Entrance
Groups with reservations should head directly to entrance B, at the top right of the Cour d'Honneur. It provides access to all unaccompanied routes.
Main Ticket Office - South Ministers' Wing
Located in the South Ministers' Wing (to the left of the Honour Courtyard), the main ticket office sells tickets for unaccompanied visits to the Estate: 'Passeport', Palace tickets and 'Paris Museum Pass'.
From April to October, due to the high number of visitors, admission to the palace can only be guaranteed through online booking.
Information Point-Pavillon Gabriel
Having crossed the Royal Courtyard and before you begin your visit, you can pick up information, maps and leaflets at the audioguide kiosk.
Toilets-Pavillon Dufour
The toilets are accessible in the basement of the Dufour Pavilion after entrance A.
The Queen’s Staircase
Built in 1680, this staircase soon became the busiest in the Palace, as it led to the King and Queen's apartments. It now gives access to the Royal Courtyard before finishing the tour of the Grand Apartments.
Princes’ Staircase
This staircase links the first floor to the garden level of the Midi Wing and to the ground floor of the Dufour Pavilion. Its décor is largely from the 17th century.
Princes’ Staircase
This staircase links the first floor to the garden level of the Midi Wing and to the ground floor of the Dufour Pavilion . Its décor is largely from the 17th century.
Entrance A - Entrance For Individual Visitors
Due to the anti-terrorist security plan, visitors with large baggage items are not admitted on the domain (exceeding 55x35x20 cm).
This entrance provides access to all unaccompanied routes including temporary exhibitions.
To enter the Palace, you must have a ticket with a reserved time slot. Buy your ticket online. Due to the high number of visitors, admission to the palace can only be guaranteed through online booking.
If you are eligible for free admission, you must have booked a free time slot on the online ticketing service.
Entrance B - Group Entrance
Groups with reservations should head directly to entrance B, at the top right of the Cour d'Honneur. It provides access to all unaccompanied routes.
Toilets-Pavillon Gabriel
These toilets are not accessible to the disabled.
Information Desk - South Ministers’ Wing
The information desk dispenses all information relating to visits, along with maps and leaflets. Guided tours can also be booked here.
Toilets-North Wing
Toilets are available by taking the lift at the end of the Gallery of Palace History.
Information Point- Dufour’s Pavillion
The information desk dispenses all information relating to visits, along with maps and leaflets.
Information Point- Dufour’s Pavillion
The information desk dispenses all information relating to visits, along with maps and leaflets.
Toilets-Pavillon Dufour
The toilets are accessible in the basement of the Dufour Pavilion after entrance A.
Audioguide - Dufour's Pavillon
The audioguide desk is located in the entrance hall of the Pavillon Dufour: every day when the château is open and 30 minutes before the last admission, i.e. 5.30pm in high season and 4.30pm in low season.
The audioguides are returned at the end of the tour, on the ground floor of the Dufour Pavilion.
For the permanent tour, the audio guide is available in 13 languages: French, English, Spanish, German, Italian, Portuguese, Japanese, Mandarin Chinese, Korean, Russian, Ukrainian, Polish and Arabic. A children's version is also available in French.
Audioguide - Dufour's Pavilion
The audioguide desk is located in the entrance hall of the Pavillon Dufour: every day when the château is open and 30 minutes before the last admission, i.e. 5.30pm in high season and 4.30pm in low season.
The audioguides are returned at the end of the tour, on the ground floor of the Dufour Pavilion.
For the permanent tour, the audio guide is available in 13 languages: French, English, Spanish, German, Italian, Portuguese, Japanese, Mandarin Chinese, Korean, Russian, Ukrainian, Polish and Arabic. A children's version is also available in French.
Acces To Dufour Pavilion's Auditorium
Installed on the 2nd floor of the Dufour Pavilion, this 148-seat auditorium is used as a reception area for conferences and seminars organized at the palace.
The access to the auditorium is the same one that of the restaurant ORE - Ducasse: from the vestibule of the Dufour Pavilion, accessible by the door on the left side of the entrance A.
Acces To Dufour Pavilion's Auditorium
Installed on the 2nd floor of the Dufour Pavilion, this 148-seat auditorium is used as a reception area for conferences and seminars organized at the palace.
The access to the auditorium is the same one that of the restaurant ORE - Ducasse: from the vestibule of the Dufour Pavilion, accessible by the door on the left side of the entrance A.
Mobile Phone Charging Station - Amn
Enjoy a self-service, free and secure charging station for all types of mobile phone.
Mobile Phone Charging Station - Ams
Enjoy a self-service, free and secure charging station for all types of mobile phone.
Automatic Deposits
Some automatic deposits (school children only) are available in different information points, and allow you to leave items that do not exceed the limited format (46x43x26 cm maximum).
Where can I find the Information Centres and maps?
Before going into the Palace you will find an Information Centre where you can get maps. It is located before the Ticket Office in the South Ministers Wing (left wing of the Courtyard of Honour).
Another information Centre is located on the ground garden at the Dufour Pavilion (after entry A).
If you bought your ticket on line or if you have a free admission voucher, go directly to the Information Centre at the Palace at the start of the tour itineraries.
Information Desk - South Ministers’ Wing
The information desk dispenses all information relating to visits, along with maps and leaflets. Guided tours can also be booked here.
Information Point- Dufour’s Pavillion
The information desk dispenses all information relating to visits, along with maps and leaflets.
Where are the toilets and changing tables?
Several free toilets are available at the Palace. They are all accessible for disabled persons unless indicated otherwise.
Toilets with changing tables are available when you arrive, even if you don't have a ticket. They are located in the South Ministers Wing to the left in the Cour d'Honneur.
Toilets-Pavillon Gabriel
These toilets are not accessible to the disabled.
Toilets-Pavillon Dufour
The toilets are accessible in the basement of the Dufour Pavilion after entrance A.
Changing Table-Pavillon Dufour
A baby-changing table is located in the basement near the toilets.
Toilets-North Wing
Toilets are available by taking the lift at the end of the Gallery of Palace History.
Where are the cloakrooms?
The left luggage service is also temporarily suspended. Visitors are not permitted to bring bulky items of luggage into the museums. Dangerous objects, umbrellas, scooters, tripods and selfie sticks are also forbidden. Small bags will be admitted, including bags containing drinks.
However, some automatic deposits are available in different information points, and allow you to leave items that do not exceed the limited format (46x43x26 cm maximum).
Automatic Deposits
Some automatic deposits (school children only) are available in different information points, and allow you to leave items that do not exceed the limited format (46x43x26 cm maximum).
Where can I find audioguides?
There is a charge for audio guides. The audioguide for the Palace is available in 13 languages (in 3 languages for the Trianon Estate).
Audio guide desk at the Palace is located in the Dufour Pavilion. Audio guide desks at the Trianon are located at the entrances to the Grand Trianon and Petit Trianon.
It is open every day when the Palace opens and 30 minutes before the last admission, i.e. 5:30 pm in high season and 4:30 pm in low season.
Audioguide - Dufour's Pavillon
The audioguide desk is located in the entrance hall of the Pavillon Dufour: every day when the château is open and 30 minutes before the last admission, i.e. 5.30pm in high season and 4.30pm in low season.
The audioguides are returned at the end of the tour, on the ground floor of the Dufour Pavilion.
For the permanent tour, the audio guide is available in 13 languages: French, English, Spanish, German, Italian, Portuguese, Japanese, Mandarin Chinese, Korean, Russian, Ukrainian, Polish and Arabic. A children's version is also available in French.
Audioguide - Dufour's Pavilion
The audioguide desk is located in the entrance hall of the Pavillon Dufour: every day when the château is open and 30 minutes before the last admission, i.e. 5.30pm in high season and 4.30pm in low season.
The audioguides are returned at the end of the tour, on the ground floor of the Dufour Pavilion.
For the permanent tour, the audio guide is available in 13 languages: French, English, Spanish, German, Italian, Portuguese, Japanese, Mandarin Chinese, Korean, Russian, Ukrainian, Polish and Arabic. A children's version is also available in French.
Where to recharge my phone for free?
Enjoy a self-service, free and secure charging station for all types of mobile phone in the North Ministers’ Wing (near the ticket office), the South Ministers’ Wing (near the guided tour office) and the Dufour Pavilion (ORE restaurant's entrance hall) .
Mobile Phone Charging Station - Amn
Enjoy a self-service, free and secure charging station for all types of mobile phone.
Mobile Phone Charging Station - Ams
Enjoy a self-service, free and secure charging station for all types of mobile phone.
Where can I find the Information Centre and maps?
Maps are available in Hercules Salon.
Where are the toilets?
There are no toilets on the 1st floor of the Palace. Take either the Queen's Stairway at the end of the Grand Apartments tour to the garden level and the Royal Courtyard or the Princes' Stairway to the exit and the groundfloor of the Dufour Pavilion
The Queen’s Staircase
Built in 1680, this staircase soon became the busiest in the Palace, as it led to the King and Queen's apartments. It now gives access to the Royal Courtyard before finishing the tour of the Grand Apartments.
Princes’ Staircase
This staircase links the first floor to the garden level of the Midi Wing and to the ground floor of the Dufour Pavilion . Its décor is largely from the 17th century.
Where can I find the Information Centres and maps?
They are at the start of the History Gallery/Grand Apartments tour itinerary. After Entrance A, cross the Royal Courtyard and go into the Gabriel Pavilion. The Information Centre is located just after the footbridge.
Another information Centre is located on the ground garden at the Dufour Pavilion (after entry A).
Information Point- Dufour’s Pavillion
The information desk dispenses all information relating to visits, along with maps and leaflets.
Where are the toilets?
Toilets are available in the basement of the Dufour pavilion after entrance A.
After this, for access to the toilets, cross the courtyard and enter the Gabriel Pavilion. The toilets are on your right in the basement by the Gabriel Stairs.
Other accessible toilets are available at the end of the Gallery of Palace History.
Caution, there are no toilets on the first floor of the Palace.
Toilets-Pavillon Gabriel
These toilets are not accessible to the disabled.
Toilets-Pavillon Dufour
The toilets are accessible in the basement of the Dufour Pavilion after entrance A.
Where can I find audioguides?
Audioguides are now available for a fee. They are available in 13 languages.
The audioguide desk is located in the vestibule of the Gabriel pavilion (every day except Monday).
It is open every day when the Château opens and 30 minutes before the last admission, i.e. 5:30 pm in high season and 4:30 pm in low season.